Review Management
Every review answered, including the bad ones.
A review is a public conversation with hundreds of silent readers. The agent makes sure your side of it is fast, warm, on brand, and never defensive, and hands you the few that genuinely need an owner.
Free to start with $10 in credits · No credit card · Approve-first or automatic, your call
The problem
Every unanswered review Costs Twice
The customer who wrote it stays unhappy, and everyone who reads it afterward learns that this business does not respond. But keeping up means checking several platforms daily and writing careful, non-defensive replies under time pressure, a job that loses to the dinner rush and the delivery schedule every single day. The agent does that job continuously, and to a standard.
What this page shows
Watch, reply, escalate, control: in every Language
All Platforms, One Stream
It watches so you Do Not Have To
Every new review across Google, Facebook, and the platforms your customers use flows into one stream the moment it posts, around the clock.
Replies In Your Voice
Fast, specific, Brand-Safe
Within minutes, praise gets a warm, specific thank-you that invites the next visit, and criticism gets acknowledgment and a path forward, never an argument. A wrong-size complaint at the boutique gets an exchange path; a long-wait complaint at the restaurant gets an honest acknowledgment and what is changing.
Escalation
The critical ones come to you First
Refund demands, safety claims, and anything sensitive route to your attention queue with full context and a drafted reply you can edit before it posts. Your judgment where it matters, the agent’s stamina everywhere else.
Your Controls
Approve-first or automatic, and always on the Record
Start with every reply awaiting your tap; grant autonomy for routine responses as trust builds. Every reply the agent has ever sent in your name sits in a searchable record.
Every Language
It answers in the Language of the review
A review written in Spanish or French gets a reply in kind, in the same brand voice, so no customer is left waiting on a translation.
The flow
From a 9:42 PM two-star to a 9:47 Reply
Select a step to preview. The slide updates without moving the page.
9:42 PM · owner closing
Step 01 / 05
A hard review lands at 9:42 PM
Great food, forty-minute wait. The owner is closing; nobody is watching the review page. Except the agent.
Frequently Asked Questions
Yes. Responses signal to future customers, and to search and recommendation systems, that the business listens. The agent makes every-review coverage possible without giving your week to it.
Within hours, not days: the writer is most receptive early, and silent readers judge the speed. The agent drafts within minutes and posts as fast as your approval settings allow.
Yes, with the right guardrails. The agent never argues, acknowledges the specific issue, offers a path forward, and routes anything critical to you first with a drafted reply, so nothing defensive ever posts in your name.
Completely. You set which replies need approval, you can edit any draft, and a full record of every response exists whenever you want to review it.
Your side of every public conversation, handled.
Turn on Review Management inside your Reputation & Sentiment Agent. Start free with $10 in credits.
Free to start with $10 in credits · No credit card · Approve-first or automatic, your call