Runs continuously
Asking, answering, listening, and measuring without you living in the inbox.
Reputation & Sentiment Agent
Get reviews, answer them, use what they say.
Reviews decide who walks in next. Your agent keeps new ones coming, answers every single one in your voice, hears the pattern behind the words, and puts your best moments to work as marketing. One connected system for the asset your business runs on.
Free to start with $10 in credits · No credit card · Approve-first or automatic, your call
While you're open
New Google review · 2★
“Great food, but waited forty minutes.”
Yelp · still no reply
Future customers see the silence: 12 days.
Patterns never connected
Slow Tuesday waitsSizing runs smallFriday service
Scattered across Google, Yelp, and Facebook. Never one picture.
Reputation & Sentiment Agent
Grow · answer · understand · market. You approve what matters.
The problem
Your Reputation is working for you or against you every hour you are open
Most of that work happens where you cannot see it. New reviews land during the dinner rush or the Saturday register line. Old ones sit unanswered while hundreds of future customers read the silence.
The pattern hiding across platforms (the slow-Tuesday complaints, the sizing-runs-small refrain) never gets connected. The agent takes over that whole job: growing reviews, answering them, understanding them, and turning them into growth, with you approving only what deserves an owner's judgment.
After-hours reviews
Land when you're closed
Public silence
Unanswered = trust lost
Hidden patterns
Never stitched together
How it works
How the agent cares for your Reputation, end to end
1
It keeps Fresh Reviews flowing
The agent notices recent customers through your bookings, orders, and connected tools, and invites the happy ones to share, on the channel each person actually answers, at the moment they are most likely to say yes. A steady stream of recent reviews is the strongest trust signal a local business can hold.
See how review growth works
2
It Answers Everything, quickly and in your voice
New reviews across Google, Facebook, and the platforms your customers use get a considered, brand-safe reply within minutes. Praise gets gratitude that invites a return visit. Criticism gets acknowledgment without argument. Anything critical routes to you first, with a drafted response attached.
See how responses and escalation work
3
It hears the Pattern behind the words
Sentiment analysis groups what customers keep praising and what they keep flagging, wait times at the restaurant, sizing at the boutique, so you fix the cause once instead of apologizing for it forever.
4
It measures Reputation like the business metric it is
Rating trend, review volume, and response speed, tracked over time, per location, and against nearby competition, on one dashboard your whole team can read.
5
It turns your best reviews into your best Marketing
Five-star stories flow to your Marketing Automation Agent as ready-to-approve social posts, so real customers do the persuading.
Explore reputation analytics and review marketingWhat this means for the Business
The asking, answering, listening, and measuring run continuously without you. Your attention goes only to the handful of moments that truly need an owner.
Owner where it counts
Your judgment only on the handful of moments that need an owner.
On the record
Every reply in your name is searchable, so trust is earned over time.
On your AI-Harness dashboard
Reputation work lives in the same workspace as the rest of your AI team
An attention queue surfaces the few reviews that need your judgment, approvals sit exactly where you want them, and a complete record holds every reply the agent has ever sent in your name, searchable whenever you want to check. You choose the autonomy: approve-first on day one, automatic for routine thank-yous once the agent has earned it.
- Attention queue for reviews that need judgment
- Approvals set where you want them
- Searchable record of every reply in your name
Build note: Embed the review inbox and attention-queue screenshots here once they are captured. Until then, the platform dashboard shot from the marketing hub can hold the slot.
Reputation
Attention queue · Approvals · Reply record
Critical review · needs your judgment
Draft reply ready
Routine praise · auto
Frequently Asked Questions
AI reputation management is an agent continuously growing, answering, and analyzing your reviews across platforms, under your approval rules. In AI-Harness it covers review growth, review response, sentiment analysis, competitive benchmarking, and review marketing in one connected system.
Your call, and you can change it anytime. Most owners start approve-first, then allow automatic replies for routine praise once they have watched the agent work. Critical reviews always route to you first.
It converts hundreds of individual comments into a short list of causes: what customers consistently love and what consistently costs you stars. Fixing one recurring cause usually does more for your rating than any number of polite replies.
Yes. Reviews, responses, sentiment, and benchmarks are tracked per location and rolled up, so a two-store boutique or a three-site restaurant group sees each door and the whole brand at once.
Search and recommendation systems weigh how fresh your reviews are and whether the business responds. Consistent, fast, thoughtful responses are a visibility signal as well as a courtesy, and that is exactly what the agent maintains.
A business that grows on its own proof.
Hire your Reputation & Sentiment Agent. Start free with $10 in credits, no credit card.
Free to start with $10 in credits · No credit card · Approve-first or automatic, your call