Social Engagement
Comments and DMs answered in brand voice.
Interest shows up as a comment at 9:40 PM and becomes a customer, or a missed one, by morning. Your agent answers in moments, in your voice, and brings you in only when judgment is needed.
Free to start with $10 in credits · No credit card · Part of the Marketing Automation Agent
The problem
Engagement is where marketing becomes Revenue, and it runs on a clock most owners cannot work
A reservation question, a size check, a where-are-you-located: each is a buying signal with a short shelf life, and every hour it waits, the odds fall. Watching every channel for those moments is a full-time job. This page shows how the agent does that job continuously.
What this page shows
Watching, answering, escalating, and measuring, without you living in the Inbox
Always Watching
Nothing slips past the Agent
Comments, message requests, and DMs across every connected channel, monitored around the clock. The 9:40 PM question gets a 9:41 PM answer, not a next-morning apology.
Answers That Sell
Replies in your voice, pointed at Revenue
A do-you-take-reservations gets a warm answer and the booking link. A got-this-in-size-nine gets stock status and the checkout or the right location. A compliment gets the kind of thanks that keeps the thread, and the algorithm, warm.
- Reservation questions → booking link
- Product questions → stock + store or checkout
- Praise → on-brand thanks that keep the thread alive
Knows Its Limits
The Judgment Calls come to you
Complaints, refund requests, and anything sensitive escalate with full context and a drafted reply you can edit before anything posts. Your attention goes only where an owner is actually needed.
Measured, Not Guessed
Engagement you can See Move
Total Views, Likes, Comments, and Clicks roll up on the Outreach dashboard across your published posts, so rising interest is visible the day it starts, and the month-end report shows which conversations turned into customers.
Frequently Asked Questions
Because most social questions are buying signals with a short shelf life: a diner picking tonight’s table or a shopper checking stock decides within hours. Fast, helpful answers win those decisions and signal to the platforms that your page is active.
No. Sensitive topics, complaints, and anything the agent is unsure about escalate to you with a drafted reply and full context. You choose what it may answer on its own, and you can keep every reply on approval while you build trust.
Yes. The agent watches every connected channel around the clock, which is exactly when most owners cannot: late evenings, weekends, and the middle of service.
Yes. Reservation questions get your booking link, and product questions get stock status plus the right store or checkout path, so a comment becomes a customer without waiting for you.
The conversation never waits for you again.
See Social Engagement working inside your Marketing Automation Agent. Start free with $10 in credits.
Free to start with $10 in credits · No credit card · Part of the Marketing Automation Agent
The flow
From comment to Customer, step by step
Select a step to preview. The slide updates without moving the page.
Any channel · any hour
Step 01 / 05
A Comment Or DM lands
On any connected channel, at any hour.